At Lovely Pet Friends Store, we strive to ensure that your pet’s essentials and treats are delivered safely and promptly. Below are the details of our shipping process to help you understand how we handle your orders.
Shipping Locations
We currently ship within [Country Name] and to select international locations. If you are unsure whether we ship to your location, please contact our customer service team at [Insert Contact Info].
Processing Times
- Orders are processed within 1-2 business days, excluding weekends and holidays.
- Once your order has been processed, you will receive a confirmation email with your tracking information.
Shipping Times and Rates
Domestic Shipping (within [Country Name]):
- Standard Shipping: 3-7 business days.
- Expedited Shipping: 1-3 business days (additional charges apply).
- Free Shipping: Available on orders over [insert amount].
International Shipping:
- Shipping times may vary depending on your location but typically take between 7-21 business days.
- Import duties, taxes, and additional charges are the responsibility of the customer and vary by country.
Shipping Carriers
We partner with reliable carriers such as [Carrier Names] to ensure your products arrive safely and on time.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can track your package directly through the carrier’s website or by using the link in your email.
Lost or Delayed Shipments
In rare instances, delays may occur due to unforeseen circumstances such as weather, customs processing, or carrier delays. If your package has not arrived within the estimated time frame, please contact us at [Insert Contact Info], and we will assist in resolving the issue.
Shipping Restrictions
Certain products, such as live animals or perishable goods, may have restrictions on shipping to some areas due to health and safety regulations. These items will be clearly marked on the product page.
Damaged or Missing Items
If your package arrives damaged or items are missing, please contact us within 48 hours of receipt at [Insert Contact Info] with your order number and a photo of the damaged item(s). We will work with you to ensure the issue is resolved quickly.
Address Errors
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for packages delivered to the wrong address due to customer error. If you notice an issue with your shipping address, please contact us immediately.
Returns and Exchanges
For details on our return and exchange policy, please refer to our [Returns Policy] page.
Contact Us
For any further questions or concerns about your order, feel free to reach out to us at:
- Email: [email protected]
- Phone: +1 844-210-9089
- Business Hours: 5520 Johnston St Ste K, Unit 589, Lafayette, LA 70503
We appreciate your business and are committed to making sure both you and your pets are happy with our service!